Disclaimer / Terms and Conditions

Good communication is at the heart of any coaching relationship, and that starts with a clear understanding of what you’re agreeing to.

When you are purchasing coaching services from, Steve and Linda Blampied of TLK Limited ( “Us” / “We” ), we ask you to confirm that you have read and agreed to each statement below and that you wish to proceed.

The term ‘coaching’ as here used covers life coaching, personal coaching, executive coaching, business coaching, fitness and nutrition coaching and all other services provided by TLK Limited.

All coaching services and communication delivered by us as well as information on our websites (thelifekey.com, themindfixer.com, thelifekey.com/themindfixer) are meant to help you identify and address the areas in your life that may be preventing you from experiencing greater well-being and success.

Coaching Disclaimer

You understand that the coaching services you will be receiving from us are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat or cure any mental health or medical conditions. You also understand that your Coach is not acting as a mental health counsellor or a medical professional.

For legal purposes, you understand that coaching is currently an unregulated industry and that your Coach is not “licensed “ by any official government body.

You understand and agree that you are fully responsible for your well-being during the coaching sessions, and subsequently, including your choices and decisions.

You understand that all comments and ideas offered by your Coach are solely for the purpose of aiding you in achieving the defined goals you create with your Coach. You have the ability to give informed consent, and hereby give such consent to your coach to assist you in achieving such goals and understand that results are not guaranteed.

You understand that to the extent your work together involves career or business, your Coach is not promising outcomes included but not limited to increased clientele, profitability and or business success.

You understand that your Coach will protect your information as confidential, in accordance with the relevant Data Protection Laws. If you report child, elder abuse or neglect or threaten to harm yourself or someone else, you understand that necessary actions will be taken and this confidentiality agreement limited in this capacity. Furthermore, if your Coach is ordered by a Court to provide information or to testify, they will do so to the extent the law requires.

You understand that the use of technology is not always secure and accept the risks of confidentiality in the use of email, text, phone, Zoom, Skype and other technology.

You hereby release, waive, acquit and forever discharge your Coach, any agents, successors, assigns, personal representatives, executors, heirs and employees from every claim, suit action, demand or right to compensation for damages you may claim to have or that may have arising out of acts or omissions by yourself or by your Coach as a result of the advice given by your Coach or otherwise resulting from the coaching relationship contemplated by this agreement.

You further declare and represent that no promise, inducement or agreement not expressed in this agreement has been made to you to sign this agreement. This agreement shall bind your heirs, executors, personal representatives, successors, assigns, and agents.

You understand that you may terminate this agreement at any time however this will not result in a refund of any fees you have already paid and you also understand that you will still be liable for any unpaid parts of an instalment plan.

Terms and Conditions

The coaching schedule will be arranged between the coach and the client and can be booked up to 3 months in advance. Your coach will recommend the frequency of coaching sessions based on a professional assessment of the your requirements. This recommendation, or plan, is not binding and may be altered and adjusted throughout the coaching journey by mutual agreement, in accordance with the terms set out in this agreement.

The number and frequency of coaching session will be agreed at the start of coaching between the coach and the client, and confirmed by email or written correspondence. Where no specific number is agreed sessions will be provided on a session by session basis.

In return for the fees payable by the client (or by a third party on their behalf), we agree to provide the service as described below and in accordance with the terms and conditions set out below. The client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).

The date that the first coaching session takes place shall be deemed to be the start date for the service. Where any client is unhappy with any of the terms and conditions they can contact us to discuss any concerns and see if they can be resolved before the first coaching session. Participation by any individual in the first coaching session constitutes acceptance of these terms and conditions.

Format of Sessions

Face to face (at our premises or venue by mutual agreement), via Skype (client calls coach); via Zoom (shared Zoom link); telephone coaching sessions (client calls coach); or other format where such is agreed. Unless otherwise agreed, for Skype and telephone sessions the client is responsible for telephoning us at agreed times. We are responsible for ensuring that we is available for consultation at agreed times.

The length of each session is as agreed between us and the client before coaching sessions commence, but may vary as required.

Session Fees

In accordance with our current per session fee or program fee, or any other such fee as shall be agreed and notified to the client. We will confirm the fees in writing, usually by email, unless this is impractical. The number of sessions for which payment is required in advance will be agreed before coaching sessions commence.

Where a payment plan has been agreed between the client and us the client is agreeing to pay the fees in full, over a number of scheduled payments. If the client decides to terminate the agreement early any remaining fees will still be payable.

Additional Sessions

We may agree to provide additional coaching sessions after completion of the initial agreed session(s). These terms and conditions will apply to any additional sessions so provided and the fees will remain the same as originally agreed except where we notify the client in writing by letter or e-mail of a change to the Fee or to any other term or condition in accordance with the section in these terms and conditions headed “Variation of Terms and Conditions”.

Dates and Times of Sessions

The date and time of the first session and any subsequent session will be agreed between us and the client by phone or email.

Sessions can only be rearranged in accordance with the section in these terms and conditions headed “Rearranging Sessions”.

Payment Terms

Fees can be paid online by debit or credit card using the Paypal payments systems, by standing order, by bank transfer, or by cheque made out to TLK Limited. Where receipts are requested by the client, they will be sent by e-mail unless otherwise requested.

Fees are payable in advance of each coaching session unless otherwise agreed or on receipt of invoice). Where payment has not been received by us in advance of a coaching session we are not obliged to provide the session.

Where payment is required on receipt of invoice rather than in advance, a charge may be levied for late payment.

Between Sessions

We may assign the client tasks or exercises to complete between coaching sessions. There is no obligation on the client to complete these items of ‘homework’, but not doing so may slow the client’s progress in gaining improved quality of life or achieving desired business or personal outcomes.

The client may contact us by phone, electronic messenger or e-mail between sessions to seek clarification regarding anything arising from a coaching session or for administrative purposes (e.g. where a client needs to rearrange a coaching session or make a payment). Additional coaching can also be provided between sessions but there may be an additional charge for this. We will always advise a client in advance if the nature of a client’s contact is likely to incur an additional charge and no such charges will be imposed without the client’s agreement.

Rearranging Sessions

If a client needs to rearrange a coaching session, they should provide at least 48 hours notice. No refunds will be given to clients for unused coaching sessions unless 48 hours notice has been given. In exceptional circumstances we may need to rearrange a coaching session. In those instances we will also give the client 48 hours notice where practical.

Where a client pays for a session or sessions in advance they must use the coaching session(s) that they have paid for within 6 months of the payment or their fee is forfeited.

Confidentiality

Personal information or business information supplied by clients in coaching sessions will be treated as confidential and in accordance with Data Protection Laws. It will not be disclosed to a third party without the client’s prior permission, save where required by law or where action might be necessary to prevent harm to the client or someone else.

For further information please read our Privacy Policy

Early Termination

In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behaviour by the client, actual or potential conflict of interest, or other reasons, we can decide to terminate the service to the client early or refuse or be unable to provide further coaching sessions to the client. In such a circumstance the client will be given reasonable notice of termination by us where practicable and will be refunded any advance payments made for coaching sessions not yet provided.

Responsibilities

We will seek to enable the client to improve their quality of life or level of business success and to achieve their desired outcomes. Remarkable results can be achieved where clients follow a clear plan in a committed way. However, the client has sole responsibility for taking important decisions in their life or business. we have no liability for any loss incurred by any client, whether financial or otherwise, following commencement of coaching sessions, or for any perceived failure by the client, whether justified or otherwise, to achieve a material improvement in quality of life or business or to achieve their desired outcomes or goals.

Variation of Terms and Conditions

Where an Initial Number of Sessions is agreed, any changes to these terms and conditions intended to take effect prior to the conclusion of those Initial Number of Sessions will only have effect if agreed by both us and the client and confirmed by us in writing by email or letter. In other cases, we may change any of these terms or conditions including the Per Session Fee by giving the client one week’s notice in writing by letter or e-mail of the change(s). If following receipt of such notification of change, the client no longer wishes to proceed with further coaching sessions, they may withdraw from the service immediately by giving notice in writing by email or letter and they will then be entitled to a full refund of any fees paid in advance for coaching sessions not yet provided. Such notice will be effective on receipt by us.

Governing Law

This contract is governed by the law of Jersey, Channel Islands whose courts have exclusive jurisdiction in relation to any dispute, disagreement, proceedings or legal claim of any nature relating to the service provided or the contract.

Feedback

Feedback about the service is welcomed and can be given during a coaching session or by writing to TLK Limited, La Route des Cotes du Nord, Trinity Jersey, JE3 5BJ